Returns & Refund Policy

Returns

At LumeaSalt, every product is carefully inspected before shipment.

Due to the nature of our products and quality control standards, we generally do not accept returns or exchanges for change-of-mind purchases.

We encourage customers to carefully review product specifications, sizing, compatibility, and product details before placing an order.

30-Day Quality Assurance

We offer a 30-Day Quality Assurance Guarantee covering verified manufacturing defects.

If your item arrives damaged, defective, or incorrect, please contact us within 30 days of delivery, and we will arrange a replacement whenever applicable.

Eligibility Requirements

To qualify for a replacement request:

  • The issue must be reported within 30 days of delivery

  • The product must not show signs of misuse, modification, accidental damage, or improper installation

  • Clear photo or video evidence must be provided

  • The product must remain substantially in its original condition

All claims are reviewed individually to ensure a fair and accurate resolution.

Refunds (If Applicable)

Refunds are only issued in the following situations:

  • The item is confirmed defective and a replacement is unavailable

  • The order was canceled within the allowed modification window

  • The package is confirmed lost in transit by the shipping carrier

Approved refunds will be processed to the original payment method.

Shipping fees, customs duties, taxes, and handling charges are non-refundable unless otherwise required by law.

Complimentary Digital Watch Face Resources

Certain compatible products may include complimentary digital watch face resources as part of the overall product experience.

These resources may include:

  • Curated Clockology watch faces

  • Setup patches

  • Installation tutorials

  • Private access pages

  • Synchronization guides

These digital resources are provided as complimentary add-on content and are not sold separately.

Due to the nature of digital content delivery, all digital resources are non-refundable and non-returnable once delivered by email or accessed through the private download page.

Third-Party Software Disclaimer

Certain complimentary watch face experiences may require third-party applications such as Clockology.

LumeaSalt is not affiliated with Apple Inc. or Clockology.

Because these experiences rely on third-party software environments, LumeaSalt cannot guarantee uninterrupted compatibility, functionality, or future software support.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect shipping address is entered, please contact us as soon as possible.

If the order has not yet been processed or shipped, we will do our best to update the shipping information.

Once shipped, LumeaSalt is not responsible for delivery issues caused by incorrect address information provided by the customer.

How to Contact Us

To initiate a claim or request assistance, please contact:

support@lumeasalt.com

Please include:

  • Your order number

  • A brief description of the issue

  • Supporting photos or videos when applicable

Our support team typically responds within 24–48 business hours.