Warranty Policy

30-Day Quality Assurance

Last updated: May 27, 2026

At LumeaSalt, we stand behind the craftsmanship and quality of our products.

We provide a 30-Day Quality Assurance Guarantee starting from the date of delivery.

If your item arrives damaged, defective, incorrect, or experiences a verified manufacturing issue within this period, please contact our support team and we will work with you to provide an appropriate resolution, including a replacement or refund where applicable.

What Is Covered

Verified manufacturing defects
Structural or material faults not caused by external damage
Incorrect items received
Products damaged during transit

What Is Not Covered

Normal wear and tear
Accidental damage
Improper installation or misuse
Unauthorized modifications
Cosmetic scratches or signs of excessive use

How to Submit a Claim

To initiate a warranty or quality assurance claim, please contact:

support@lumeasalt.com

Please include:

Your order number
A brief description of the issue
Clear photos or videos showing the problem

Claims must be submitted within 30 days of delivery.

All claims are reviewed individually to ensure a fair and accurate resolution.

Additional Information

LumeaSalt reserves the right to request additional information when necessary to verify a claim.

Approved resolutions may include replacement parts, product replacement, store credit, or refund depending on the specific situation and product availability.

Contact Us

For additional assistance regarding warranty or product support, please contact: