Frequently Asked Questions
FAQ
How long does shipping take?
Orders are typically processed within 1–3 business days.
Estimated delivery times:
- Standard Shipping: 5–12 business days
- Peak Periods & High-Demand Seasons: 10–20 business days
Delivery times may vary depending on customs clearance, local carriers, weather conditions, and destination regions.
Tracking information will be provided once your order has been shipped.
For more details, please refer to our Shipping Policy.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.
Please allow 24–48 hours for tracking updates to appear within the carrier system.
If you experience any tracking issues, please contact:
My tracking hasn’t updated. What should I do?
Tracking updates may temporarily pause while the package is in transit, transferring between logistics facilities, or clearing customs.
If your tracking information has not updated for more than 5 business days, please contact our support team and we will assist you.
My package is delayed. Can I get a refund?
Shipping times are estimated and may vary due to customs processing, carrier delays, weather conditions, or peak shipping periods.
We kindly ask customers to allow the full estimated delivery window before requesting additional assistance.
If a package is confirmed lost in transit, we will investigate with the shipping carrier and provide an appropriate resolution.
What is your return policy?
Due to the nature of our products and quality control standards, we generally do not accept returns or exchanges for change-of-mind purchases.
However, we provide a 30-Day Quality Assurance covering verified manufacturing defects.
If your item arrives damaged, defective, or incorrect, please contact us within 30 days of delivery.
For more details, please refer to our Return Policy.
What does the 30-Day Quality Assurance cover?
The 30-Day Quality Assurance covers verified manufacturing defects only.
It does not cover:
- Normal wear and tear
- Accidental damage
- Improper installation or misuse
- Cosmetic scratches caused after delivery
- Damage caused by unauthorized modifications
All claims are reviewed individually to ensure a fair resolution.
For more details, please refer to our Return Policy.
When will I receive the watch faces?
Matching watch faces are automatically delivered by email approximately 5 days after your order is placed, closer to your estimated delivery date.
The delivery email includes:
- Private watch face access page
- Setup patch
- Installation tutorial
- Syncing guide
How do I access the watch face downloads?
Your delivery email will include access to a private watch face page containing curated matching watch faces and setup resources designed for your case.
Do I need Clockology installed?
Yes. Clockology is required to use the complimentary custom watch faces included with compatible products.
Why does the watch face sometimes close?
These custom watch faces operate through the third-party Clockology app and may behave differently from native Apple Watch faces.
If the watch face closes, simply double-press the Digital Crown to reopen Clockology.
Can I cancel or modify my order?
Orders may be modified or canceled within 8 hours of purchase.
After this period, orders may already be in processing and changes can no longer be guaranteed.
I entered the wrong address. What should I do?
Please contact us immediately at:
If your order has not yet been processed, we will do our best to update the shipping information.
Once shipped, we are unable to redirect packages.
How can I contact customer support?
You can reach our support team at:
We typically respond within 24–48 business hours.