Shipping policy
Last updated: May 27, 2026
Worldwide Free Shipping
LumeaSalt proudly offers free worldwide trackable shipping on all orders.
No additional shipping charges will be added at checkout unless otherwise stated.
Order Processing
Orders are typically processed within 1–3 business days.
During this time, orders are carefully verified, prepared, quality-checked, and packaged before shipment.
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.
Estimated Delivery Times
Standard Shipping
Estimated delivery time for most destinations:
5–12 business days
Peak / High-Demand Periods
During holidays, promotional periods, or high-demand seasons, estimated delivery times may extend to:
10–20 business days
Please note that shipping times are estimates only and may vary depending on:
- Customs clearance procedures
- Local postal or carrier operations
- Weather conditions
- Public holidays
- Other unforeseen circumstances beyond our reasonable control
International Shipping
LumeaSalt ships to most countries worldwide.
However, shipping availability may vary depending on local regulations, customs restrictions, or carrier limitations in certain regions.
Remote or hard-to-reach locations may require additional transit time.
Taxes & Duties
Where applicable, taxes and duties are calculated and displayed during checkout.
Customers will not encounter unexpected shipping-related charges upon delivery for eligible orders.
Address Accuracy
Customers are responsible for providing accurate and complete shipping information at checkout.
If incorrect shipping information is submitted, please contact support@lumeasalt.com as soon as possible.
Once an order has been shipped, delivery issues caused by incorrect or incomplete address information may not be eligible for replacement or refund.
Lost, Damaged, or Delayed Shipments
If your shipment appears significantly delayed, lost, or arrives damaged, please contact:
Our support team will work with the shipping carrier to investigate the issue and help provide an appropriate resolution where applicable.
Tracking Information
Tracking information may take several business days to update after shipment depending on the carrier and destination country.
Delays in tracking updates do not necessarily indicate that the package is lost.
Contact Us
For shipping-related questions or assistance, please contact:
LUMEASALT LIMITED
Workshop 60, 3/F, Block A, East Sun Industrial Centre
No. 16 Shing Yip Street
Hong Kong